Repairs

As your landlord Midsummer is required to carry out certain repairs to your property. For a list of what Midsummer will maintain and what you are responsible for, click here.

To report a repair in Office Hours please state the following clearly:
Your name and address
When you will be at home
Home/work or mobile telephone numbers
Full details of the repair.

You can report a repair in Office Hours in a number of ways:

By Phone:
01908 544728

In Person at our offices:
Henshaw House
851 Silbury Boulevard
Milton Keynes
MK9 3JZ

By e-mail:
repairsdept@midsummer.org

Only repairs which are an emergency can be reported out of office hours.
These are:

Gas Leak
Fire Damage
Dangerous Structure
Leaking Roof
Serious leaks from water or heating pipe, tank or cistern
Total loss of water supply
Unsafe power, lighting sockets or electrical fittings
Total loss of gas supply
Total loss of water heating between 31st October and 1st May where the resident(s) are elderly, disabled, a family with young or any other where heating or hot water is essential for example where a household member is seriously ill
Blocked flue to an open flue or boiler
Blocked or leaking foul drain, soil stack or (where there is no other working toilet in the dwelling) toilet pan.
Toilet not flushing (where there is no other working toilet in the dwelling)
Insecure external window, door or lock including boarding up of broken glazing

To report an emergency repair Out of Office Hours ring: 01908 692882 and state clearly:

Your name and address
That you live in a Midsummer property
Details of the repair

Please note that if a repair is not a genuine emergency you could be charged for the cost of calling out the contractor.

Repair Priorities

One of Midsummer's responsibilities is to arrange for a contractor to call and attend to your repair within a set timescale, subject to the availability of parts and a suitable contractor.

Some repairs will need inspecting before the contractor will be able to start work. In these cases a Technical Officer will visit you as soon as possible after you have reported a repair.

Our response times fall into three categories, Emergency, Urgent and Non Urgent.

PRIORITY RATING TYPE OF REPAIR RESPONSE TIME

Emergency Within 24 Hours
Gas Leak
Fire Damage
Dangerous Structure
Leaking Roof
Serious leaks from water or heating pipe, tank or cistern
Total loss of water supply
Unsafe power, lighting sockets or electrical fittings
Total loss of gas supply
Total loss of water heating between 31st October and 1st May where the resident(s) are elderly, disabled, a family with young or any other where heating or hot water is essential for example where a household member is seriously ill
Blocked flue to an open flue or boiler
Blocked or leaking foul drain, soil stack or (where there is no other working toilet in the dwelling) toilet pan.
Toilet not flushing (where there is no other working toilet in the dwelling)
Insecure external window, door or lock including boarding up of broken glazing

Urgent Within 3 Working Days

Partial loss of electrical power
Electrical repairs that do not constitute a risk to health & safety
Partial loss of water supply and plumbing repairs
Partial loss of gas supply
Loss of space or water heating where the resident is not in a category referred to above
Blocked sink, bath or basin
Tap which cannot be turned
Door entry system not working
Re-glazing (where Midsummer's responsibility)
Mechanical extract fan in internal kitchen or bathroom

Non-Urgent Within 28 days

Any repair not mentioned above including:
Brickwork
Carpentry
Minor plumbing repairs
Paving and fencing