Living in Your Home Midsummer is committed to providing homes in an environment that is safe, clean and encourages good community relations. We can only achieve this if our residents look after their homes and estates, respect their neighbours and support the community in which they live Useful Information Listed below are some of the most common questions we are asked by our residents. If you require any further information or your enquiry isn't listed below contact a member of the Housing Advice Team. Is my property insured? Buildings insurance for your home is normally arranged through an insurance provider identified by Midsummer. The cost of the insurance cover is usually collected monthly with your rent.
It is important that you arrange contents insurance to cover your possessions, as this is not arranged through Midsummer.
Can I keep a pet in my property? We do not usually allow dogs and cats in flats unless there is direct access to a private garden.
We would ask you to ensure that your pet does not foul on communal areas and all excrement is disposed of in the correct manner. Can I run a business from home?
It is against the terms of your tenancy agreement to run any trade or business from your home, or to park any commercial vehicles other than a light delivery van on your property with out permission from Midsummer.
Can I make improvements and alterations to my property? You need our permission if you wish to carry out any improvements or alterations to your home such as:
- Replacement doors and windows
- A conservatory
- An extension
We will ask you to provide at your own expense:
- Scale drawings and plans where appropriate
- Product information or details of materials to be used
- Confirmation of planning approval/building control regulations from your local council if required
- If access is required to a neighbours garden, their written consent will also be required
Before you start any work, please contact the Housing Advice Team for an application form and guidance notes.
Dealing with Neighbour Nuisance/Anti Social Behaviour
Not to cause a nuisance to your neighbours is a main obligation of your lease. You are also responsible for the behaviour of your family and visitors to your home. All of our residents have the right to live peacefully in their home and we expect people to show consideration to their neighbours.
We recommend that neighbours attempt to solve any problems between themselves. If however it is proved that persistent nuisance/anti social behaviour is being caused we may be able to give you further advice and refer you onto other agencies that may be able to help resolve the problem.
Midsummer can only consider legal action if there is substantial evidence and you have already taken all the steps available to you to resolve the problem yourself.
You do of course have the right to take your own legal action against neighbours causing a nuisance. For further advice contact:
- The Citizens Advice Bureau
- Your local community mediation service (if one is available in your area)
- Your local council's Environmental Health Department
- A Solicitor
Harassment
We feel that neither residents nor staff should have to face any kind of harassment or discrimination. We have a policy and procedure to give support to victims of harassment and where possible we will take action against any residents causing harassment. Please contact the Housing Advice Team if you need further information or a copy of our policy.
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